Former Disney employee charged with pocketing over $100K in fraudulent refunds

A former Walt Disney World employee whose job was to help resolve guest complaints is charged with funneling over $100,000 in refunds into her own personal account, according to the Florida Department of Law Enforcement.

Agents with the FLDE  arrested Jennifer Alejandra Insuasti of Kissimmee, on one count of grand theft of $100,000 or more, a first-degree felony.  Insuasti turned herself in Monday morning.

The investigation showed that Insuasti fraudulently obtained more than $160,000 from Walt Disney World. Her job involved resolving complaints received from guests, by offering refunds or free tickets. 

Agents found that, on numerous occasions between March 2016 through July 2018, using old refund accounts as a cover, she misdirected money into her personal account or the accounts of her friends.  Guests still received their refunds, but money was stolen directly from her former employer.

Insuasti was booked into the Osceola County Jail on $100,000 bond.