Disney Word releases new details on Annual Passholder cancellations, refunds, extensions

As Walt Disney World reopens there have been a lot of questions from Annual Passholders about refunds and canceling passes due to the fact that many people will not be able to visit Disney World due to COVID-19 pandemic.

Disney has recently updated its policies. One important date for all Annual Passholders to remember is August 11. That is the date decisions will need to be made. Below is the information from Disney. You can get updates from Disney here.

Reopening Policy Options

We know that many Passholders are excited to get back to the magic—and we’re eager to see our cherished Passholders, too. We also recognize that Park reservations will change the way that many of our Passholders use their pass. With that in mind, we are offering these alternative options to manage your pass.

If you are an Annual Passholder that has paid in full, your options are:

• Receive an additional one-month (30 days) extension to your pass (unless you choose to cancel your pass). This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
• If you prefer, and in lieu of the one-month extension, you may choose to cancel your annual pass(es). Your pass will remain valid through August 11, 2020 and will be canceled effective August 12, 2020. You will be refunded for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable). Refunds to original form of payment can be expected by mid- to late September. Refunds may take up to an additional month to receive if original form of payment is not available. To request this option, contact V.I.PASSHOLDER Support at (407) 939-7277.

If you are an Annual Passholder on the monthly payment plan, your options are:

• Receive an additional one-month (30 days) extension to your pass(es) (unless you choose to cancel your pass(es)). This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
• If you prefer, and in lieu of the additional one-month extension, you may choose to cancel your annual pass(es). If you choose this option, monthly payments will be stopped starting August 12, 2020. Your pass(es) will remain valid through August 11, 2020 and will be canceled effective August 12, 2020. Any payments made between July 11, 2020 and August 11, 2020 will be retroactively refunded. If you made a payment between March 14, 2020 through April 4, 2020 that was not already refunded, that payment will also be retroactively refunded. Refunds to original form of payment can be expected by mid- to late September. Refunds may take up to an additional month to receive if original form of payment is not available. To request this option, contact V.I.PASSHOLDER Support at (407) 939-7277.

Now through August 11, 2020, call V.I.PASSHOLDER Support at 407-939-7277 to cancel your pass or for assistance on any individual concerns. Please note that once submitted, selections cannot be changed.

Please note: We will email Annual Passholders these details in phases over the course of several hours beginning the afternoon of July 14.

Other Policy Updates and Refunds

During the closure period, we introduced policy adjustment options to help you manage your annual pass. Explore details below.

If you are an Annual Passholder who paid in full:
All active Walt Disney World Resort theme park annual passes were extended for the number of days the parks were closed. The new expiration date is reflected on the Annual Passholder’s account at this time.

As an alternative, and in lieu of an extension of their passes, Passholders who paid in full were able to receive a partial refund for the park closure period by contacting us.

If you are an Annual Passholder on the monthly payment plan:
On April 5, 2020, we automatically stopped and waived monthly payments during the theme park closure period. We also retroactively refunded payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates starting July 11, 2020. Please note, pass expiration dates were not extended and pass(es) expire upon their originally scheduled expiration dates.

As an alternative, some Guests using our monthly payment program elected to have their monthly payments that would have been due from April 5, 2020 to July 10, 2020 postponed. Under this alternative, payments will resume on the Passholder’s next regularly scheduled payment date after July 10, 2020. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass(es) will be extended the number of days the parks were closed. Guests that elected this option will receive a contract amendment which must be signed and returned to complete this election.

If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277.