Disney announces unprecedented Broadway ticket exchange program for ‘Aladdin’ and ‘The Lion King’

According to the policy ticket holders for “The Lion King” at the Minskoff Theatre and “Aladdin” t the New Amsterdam Theatre may exchange their tickets for another single performance provided the exchange is made no later than two hours prior to the performance for which they are holding tickets. There is a $12 per ticket exchange fee will be charged for this service.

“Attending a Broadway show is about escaping, so ticket-buying should accommodate people’s hectic, unpredictable schedules. Our aim is to empower guests with an unprecedented level of flexibility so that they can make their plans in advance knowing there are options if they need to change their schedule,” David Schrader, executive vice president and managing director of Disney Theatrical Productions, said in a statement.

Here are the specifics of the policy: 

• Tickets may be exchanged for any single performance on sale at the time the exchange is made with the exception of the performance currently being held. 
• Blackout dates may apply and offer may be revoked without notice. Ticket exchanges will only be made through the original point of purchase: Ticketmaster Customer Service for phone and on-line orders, Ticketmaster retail outlet locations, or the applicable theatre Box Office. Exchange requests for tickets purchased at the Box Office must be accompanied by the original tickets and a receipt. 
• Exchanges for tickets purchased via 3rd Parties may be made at the discretion of the original 3rd party provider. 
• Exchanges will be valued at the same price as the original face value of the ticket purchased; a guest may chose a performance or section that costs more than their original purchase and pay the difference; originally discounted tickets being exchanged into a non-discounted performance may require additional cost. 
• Special Offers, Discounts and Promotion Codes may not be applied retroactively and are subject to the same restrictions of the original purchase. 
• No full refunds will be allowed. 
• Exchanges may not be made to change the number of tickets. 
• Exchanges for equal or greater value in the same performance are not covered under this policy but may be permissible based on availability. 
• Complimentary tickets are not eligible for exchange. 
• Other restrictions may apply.