Disney Springs FAQ visitor guide for reopening released, including what happens if you don’t want to wear a mask

If you are planning to visit Disney Springs when it reopens on May 20, be aware that if you don’t want to wear a mask you will not be allowed on the property and if the parking lots are full you will not be allowed on to the property even if you have a dining reservation.

These are part of an extensive FAQ list released by Disney dealing with general questions, wellness, temperature screenings, mask and face coverings, physical distancing and dining reservations.

Here is the latest list of common questions answered, which can be found here:

General Questions

When will the rest of Disney Springs reopen?
Following the guidance of government and health officials, a number of shopping and dining experiences that are operated by third parties will begin to open during this initial phase beginning May 20. We will share more information on additional openings at Disney Springs via this website as details are available.

Which shops and restaurants are open?
View the Disney Springs map for the most up-to-date information on location operations at Disney Springs.

Are you opening any of the bars?
At this time, following the guidance of government and health officials, standalone bars will not open at Disney Springs. A number of shopping and dining experiences that are operated by third parties will begin to open during this initial phase.

Will Bibbidi Bobbidi Boutique be available?
A number of shopping and dining experiences that are operated by third parties will begin to open during this initial phase. Bibbidi Bobbidi Boutique remains temporarily closed.

When will Drawn to Life Presented by Cirque du Soleil® & Disney debut?
The teams are currently evaluating and planning to determine the timing for the opening of Drawn to Life. We’ll be sure to keep you posted when we have news to share.

Will cake decorating classes be available?
A number of shopping and dining experiences that are operated by third parties will begin to open during this initial phase. Cake decorating is not currently available.

Are you allowing rideshare drop-offs?
Yes. Rideshare drop-off will occur in the Marketplace lot.

Which parking areas may I use?
Guests may park in the Orange and Lime parking garages. Surface parking lots and valet will remain unavailable.

What if the parking garages say they are closed? May I park somewhere else and still visit Disney Springs?
Unfortunately, due to capacity restrictions at Disney Springs, once the parking garages are full, Guests will no longer be able to park and visit Disney Springs.

Are you reducing entry points to Disney Springs?
As part of our efforts to introduce temperature screening, we are limiting the number of Guest entrances to 5, including the Orange and Lime garages, the Marketplace Entrance, the bus loop near Town Center and the rideshare drop off area. Similar to procedures at Shanghai Disney Resort, temperature screenings will be required for all Guests, Cast Members, vendors and Operating Participant employees before entering Disney Springs.

General Well-Being and Enhanced Wellness

How are you addressing the safety of non-Disney stores, restaurants and venues at Disney Springs?
As we navigate through this period as responsibly as we can, we, along with our Operating Participants, have all implemented a number of new safety measures based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. Disney Springs will begin to reopen in a way that incorporates enhanced safety measures, including increased cleaning procedures, the use of appropriate face coverings by Operating Participant employees, Cast Members and Guests, limited-contact Guest Services and additional safety training and information. We are all committed to a responsible reopening of Disney Springs.

Will hand sanitizers or hand-washing stations be available throughout Disney Springs? Where will they be located?
Yes. Hand sanitizing stations will be available at a variety of locations throughout Disney Springs.

How are you addressing the cleanliness of equipment that Guests use at entertainment venues such as The VOID, Splitsville™ Luxury Lanes and NBA Experience?
Entertainment venues will not be available at reopen and we will share more details at a later date. For locations that will be open, Disney Springs will begin to reopen in a way that incorporates enhanced safety measures, including increased cleaning procedures.

Temperature Screening

Will I be required to go through a temperature screening station at Disney Springs?
Yes. Similar to procedures at Shanghai Disney Resort, temperature screenings will be required for all Guests, Cast Members, vendors and Operating Participant employees before entering Disney Springs. Using a touchless thermometer, temperature screenings will take place on the second-floor exits of Orange and Lime Parking Garages, the Marketplace Entrance/Hotel Plaza Boulevard Pedestrian Bridge, the rideshare drop off lot and near the Resort Bus loop near Town Center.

Will you be implementing a bag check with temperature screenings at Disney Springs?
No. Guests will only be required to undergo a temperature screening prior to entry.

Masks and Face Coverings

Will masks or face coverings be required to enter Disney Springs?
Yes, the use of appropriate face coverings is required for Guests ages 3 and up throughout your visit to Disney Springs. Cast Members and Operating Participant employees will also need to wear face coverings while at Disney Springs.

What if I forgot my mask? Will masks be provided to Guests or will they be available for purchase?
The use of appropriate face coverings by both Cast Members and Guests is required for all members of your party throughout your visit to Disney Springs. Disposable masks may be available; however, Guests without masks will not be allowed entry to Disney Springs.

What if I don’t want to wear a mask?
Given this unprecedented situation, we appreciate everyone’s patience and understanding as we navigate these challenges as responsibly as we can. With our robust measures in place, we believe a key factor in our success in reopening Disney Springs will be our Guests’ acceptance and adherence to our new protocols. Guests without masks will not be allowed entry to Disney Springs.

Physical Distancing and Capacity

How will physical distancing guidelines be enforced?
Managing density within Disney Springs has been a major consideration as we implement physical distancing guidelines based on recommendations from health authorities and government officials. One of the ways to do that is to limit the number of Guests in any given time for each location. One-way and other directional signage has been installed to assist Guests to responsibly move throughout the property. Additionally, ground markings have also been installed to allow for proper physical distancing when queuing is needed at a location. We are also adding a new team to engage with Guests and promote physical distancing guidelines in common areas and queues.

How are you limiting capacity at Disney Springs?
Disney Springs will open with the implementation of Guest capacity measures to limit density and comply with state and federal guidelines. Upon opening, this includes limiting our parking locations for arriving Guests to the Orange and Lime Parking Garages.

How will Disney Springs control capacity for the stores and restaurants that will be open?
One-way and other directional signage have been installed to assist Guests to responsibly move throughout the property. Additionally, ground markings have also been installed to allow for proper physical distancing when queuing is needed at a location. We are also adding a new team to engage with Guests and promote physical distancing guidelines in common areas and queues.

Dining Reservations

How can I make a dining reservation for a restaurant at Disney Springs?
Make dining reservations online via the Walt Disney World website or the My Disney Experience mobile app. Or, use OpenTable to check availability and book. Note: Some restaurants may remain closed during the initial opening period.

Will I be able to come to Disney Springs if I have a dining reservation, but the parking garages are full or if Disney Springs is closed due to capacity?
Unfortunately, due to capacity restrictions at Disney Springs, once the parking garages are full, Guests will no longer be able to park and visit Disney Springs. This includes Guests who have a booked a dining reservation.

Will I be charged the dining guarantee fee if I cannot make my dining reservation because Disney Springs is closed due to capacity?
No. If a Guest is unable to make their reservation because Disney Springs is closed due to capacity, the dining guarantee charge will be waived.

How will restaurants handle reservations when they reach capacity?
Unfortunately, due to capacity restrictions at Disney Springs, once the parking garages are full, Guests will no longer be able to park and visit Disney Springs. This includes Guests who have a booked dining reservation. If a Guest is unable to make their reservation because Disney Springs is closed due to capacity, the dining guarantee charge will be waived.